State Street bucked the AI trend by ditching outsourcing for in-house operations to cut costs. It’s working, COO says
For more than a decade, State Street operated joint ventures that allowed the financial-services firm to offload some IT and back-office tasks to outsourcing partners like Atos and HCLTech in India. But in 2023, State Street pivoted, and over the course of several months, the company brought those operations in house. “It was a big … Read more