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Empathy

Empathy is the most under-hyped factor of the AI transformation era, American Express exec says

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As artificial intelligence reshapes industries at a breakneck pace, many leaders agree the digital transformation underway is not just about technology—it’s about people.  In fact, Anna Marrs, group president of global merchant and network services at American Express, said empathy is the most under-hyped factor in the AI transformation era and that preserving human connection … Read more

Why cognitive empathy is the secret weapon that sharpens leadership decisions

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Cognitive empathy may sound like a soft skill, but Christine Barton calls it one of the hardest to master. The Boston Consulting Group managing director and senior partner defines it not as feeling someone else’s emotions but as understanding their perspective—seeing the context, pressures, and biases that shape how others interpret the world. “It’s active … Read more

Author John Green has advice for Gen Z to ‘shrink the empathy gap’

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John Green is best known for his tear-jerking young adult novels. But beyond the emotionally charged lives of two teens bound by more than their illnesses in his bestseller, The Fault in Our Stars, Green has become widely recognized for giving his curious audience a crash course in everything from history and philosophy to science … Read more

Below Deck’s Marina Slams Lara’s Lack of Communication, Empathy as a Boss

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Below Deck Down Under‘s Marina Marcondes de Barros felt incredibly frustrated when it came to Lara Rigby‘s leadership — but where do they stand now? During an exclusive interview with Us Weekly, Marina recalled being kept in the laundry room each charter, saying, “I raised the concern that we weren’t rotating and that the situation … Read more

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