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A former physician has launched Robyn, an empathetic AI companion

Jenny Shao was a practicing physician and was in residency at Harvard. During the pandemic, Shao saw that people in isolation had a neurological impact, and they needed support. This drove her to leave her medical career, the Harvard residency, to launch a start offering an AI assistant called Robyn. Robyn is intended to be … Read more

New data highlights the race to build more empathetic language models

Measuring AI progress has usually meant testing scientific knowledge or logical reasoning – but while the major benchmarks still focus on left-brain logic skills, there’s been a quiet push within AI companies to make models more emotionally intelligent. As foundation models compete on soft measures like user preference and “feeling the AGI,” having a good … Read more

Genesys CEO: How empathetic AI can scale our humanity during economic uncertainty

In light of the U.S. tariff announcements and rising economic uncertainty, I believe companies will instinctively turn to efficiency measures to weather potential disruption. And while efficiency is critical, it’s empathy—together with operational rigor—that will determine who thrives. In an era increasingly shaped by AI, the most memorable customer experiences harness the power of “and”—they are fast and human, … Read more

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