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AI is changing how we shop online, making our experiences more personalized. Smart assistants recommend products, negotiate deals, and even handle customer service. Big retailers and smaller businesses are using AI to improve search, supply chains, and checkout. If AI companies (and their investors) have their way, shopping will soon be focused on chatting with … Read more
Unlock the Editor’s Digest for free Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. Sotheby’s has axed its ecommerce business in mainland China less than two years after the auction house committed to expanding its online capabilities there for instant purchases of fine art and luxury items. Three people … Read more
Unlock the Editor’s Digest for free Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. Vacancies at open-air shopping centres in the US have dropped to historically low levels, defying forecasts of a retail apocalypse caused by the rise of ecommerce. Landlords of complexes anchored by big-box chains, discount merchants … Read more
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