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DoorDash CEO Tony Xu outmaneuvered meal delivery rivals by obsessing over his customer

Good morning. If Americans treated their post-Thanksgiving Day exhaustion with take-out this weekend, there’s a good chance they ordered from DoorDash. The meal delivery giant now controls 60% of the market in the U.S and is more than twice the size of its closest competitor, Uber Eats. It wasn’t always that way.  In a new … Read more

The Viral ‘DoorDash Girl’ Saga Unearthed a Nightmare for Black Creators

When DoorDash delivery driver Livie Rose Henderson posted a video alleging that one of her customers sexually assaulted her in October, it set off a firestorm of reactions. Henderson’s TikTok claimed that when she was dropping off a delivery in Oswego, New York, she found a customer’s front door wide open and inside, a man … Read more

DoorDash confirms data breach impacting users’ phone numbers and physical addresses

DoorDash disclosed a data breach that exposed the personal information of an unspecified number of users, which included names, email addresses, phone numbers, and physical addresses. Despite the fact that hackers stole phone numbers and physical addresses, DoorDash said that “no sensitive information was accessed by the unauthorized third party and we have no indication … Read more

Giga raises $61 million to expand enterprise voice AI, starting with DoorDash

Giga, a San Francisco-based startup that builds voice-based AI agents for companies that need customer support, has raised $61 million in Series A funding led by Redpoint Ventures, with participation from Y Combinator and Nexus Venture Partners. The post-investment valuation of the company was not disclosed. Founded by IIT Kharagpur graduates and Forbes 30 Under … Read more

Instacart, DoorDash, Gopuff and Zip are offering discounts to SNAP recipients

Instacart said any customer who placed an order in October using a SNAP/EBT card will be eligible for the discount, which will be available even if the government makes the payments as planned on Nov. 1. Instacart said it is also expanding the number of food banks it supports through online food drives from 100 … Read more

Waymo dips its wheels back into delivery, this time with DoorDash

The sprawling metropolis of Phoenix continues to be a testbed for Waymo, and not just on the technical front. The Alphabet-owned company has used its first testing and commercial market to experiment with its business model, too, including delivery. Waymo is known for its robotaxis, but it has tested how its tech could be used … Read more

DoorDash to use Serve Robotics’ sidewalk robots for deliveries in Los Angeles

DoorDash customers in Los Angeles might soon have their food brought to them by one of Serve Robotics’ sidewalk delivery bots. The two companies on Thursday announced a multi-year partnership that would see them using autonomous robots to make deliveries across the U.S.   The tie-up comes a week after DoorDash unveiled Dot, an autonomous food delivery … Read more

Deliveroo founder Will Shu to step down as CEO after DoorDash takeover

Deliveroo CEO Will Shu. Aurelien Morissard | IP3 | Getty Images LONDON — Deliveroo CEO Will Shu is set to step down from the food delivery company he co-founded over a decade ago. Shu, who established Deliveroo in 2013 with childhood friend Greg Orlowski, said Thursday that he will step down as CEO after its … Read more

DoorDash CEO Tony Xu: M&A is easy on paper— ‘very hard to get right in practice’

Good morning. Automation, AI agents, and M&A are top of mind for the on-demand delivery platform and tech company DoorDash. During Fortune Brainstorm Tech, which kicked off on Monday in Park City, Utah, DoorDash CEO Tony Xu spoke with Fortune’s Jason Del Rey about M&A, noting he has learned the importance of partnering with operating … Read more

DoorDash CEO Tony Xu says path to autonomous deliveries filled with ‘lots of pain and suffering’ but company is nearing first inning of commercial progress

Tony Xu, cofounder and CEO of food and grocery giant DoorDash, doesn’t sugar coat the company’s efforts, and challenges, developing autonomous delivery technologies. “Candidly, it’s mostly been filled with lots of pain and suffering,” Xu said in an on-stage interview on Monday at Fortune’s Brainstorm Tech conference in Park City, Utah. DoorDash has been working … Read more

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