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7-Eleven’s incoming CEO credits his ‘tough customer’ mother and aunts as his inspiration

The first foreigner tapped to head 7-Eleven expressed confidence Friday the Japanese convenience store chain will continue to attract thrifty customers, even in an economic slowdown. But Stephen Hayes Dacus, an American with a Japanese mother, declined to comment on the specifics of the various investment plans now being studied, including an acquisition proposal by Alimentation … Read more

An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who use multiple devices. When the user contacted Cursor support, an agent named “Sam” told them it was expected behavior under a new policy. But no such policy … Read more

Nick Viall ‘Turned On’ by Natalie Joy’s Customer Service Skills

Nick Viall is in awe of how his wife, Natalie Joy, handles calls with customer service agents. “Every household has their things that people do,” Viall, 44, said on the Thursday, April 17, episode of his eponymous podcast. “For example, Natalie does the laundry [and] I’m allergic to laundry. I do the dishes, Natalie’s allergic … Read more

Ramp is trying to get the US government as a customer after seeing a tweet from DOGE

Expense management startup Ramp is being considered for a charge card pilot program by the U.S. government’s General Services Administration, the company confirmed to TechCrunch on Thursday. The government’s internal expense card program, dubbed SmartPay, is a $700 billion program. It is estimated that the charge card pilot program contract for which Ramp is being … Read more

Rivian’s first non-Amazon van customer is HelloFresh

Meal-kit company HelloFresh has added 70 all-electric Rivian vans to its fleet, the first major customer to buy the commercial EVs since the automaker ended its exclusive deal with Amazon. The 70 all-electric commercial vans represent nearly one quarter of HelloFresh’s fleet, which has already helped the company save an estimated 20,000 gallons of gasoline, … Read more

Dropbox Chief Customer Officer Eric Cox plans to step down, per filing

Dropbox’s chief customer officer, Eric Cox, plans to step down, according to a document filed with the SEC on Friday. Cox will remain in his current role for “a period of time” to help with the transition, per the filing, and then will continue as a “non-executive” employee through mid-August. Dropbox didn’t immediately respond to … Read more

Stripe CEO says he ensures his top leaders interview a customer twice a month

Digital payments platform Stripe invites customers to join its management team meetings on a bi-weekly basis so it can get “candid feedback,” according to co-founder Patrick Collison. In an April 8 post on X, the fintech giant’s CEO said the company has a customer join for the first 30 minutes of the meeting, which is … Read more

API testing firm APIsec exposed customer data during security lapse

API testing firm APIsec has confirmed it secured an exposed internal database containing customer data, which was connected to the internet for several days without a password. The exposed APIsec database stored records dating back to 2018, including names and email addresses of its customers’ employees and users, as well as details about the security … Read more

Lucid to ramp customer deliveries for Gravity SUV by end of April

Lucid Motors plans to resume customer deliveries for its new all-electric Gravity SUV at the end of April. Getting the Gravity into customer hands is a big milestone for Lucid, whose success will hinge on being able to offer vehicle types popular with American drivers. The Gravity is Lucid’s second vehicle and its first SUV … Read more

Over 100k Gemini customer data allegedly up for sale on the dark web: report

Over 100,000 customers of cryptocurrency exchange Gemini may be at risk after a threat actor allegedly listed a trove of personal user data, including names, emails, phone numbers, and locations, for sale on the dark web. According to a Mar. 27 blog from The Dark Web Informer, a cyber threat intelligence platform, a user operating … Read more

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